Video Views

The latest thinking on using video for learning, including comment and debate from leading practitioners and customers

What To Say When Someone Disagrees With You

Posted: June 15, 2017, 12:16 p.m.

Following the recent General Election and last year’s Brexit referendum, it’s not unusual to encounter people who disagree with us. How we deal with disagreement is important. And just as our politicians are being urged to consult more widely, we too need to think carefully about our own position and genuinely seek to understand the views of others, when faced with opposition. Our ‘One to Watch’ video for June illustrates how to use disagreement in the workplace as a force for good instead of the cause of division.


When there isn't time to learn

Posted: May 2, 2017, 11:36 a.m.

You are busy. Deadlines loom; emails lie unread; meetings fill your diary and your phone never stops ringing. So how is there time to learn? It’s easy to defer learning, so you never get around to it. But ‘not having time to learn’ is purely a problem of perception.


Do people annoy you at work?

Posted: April 1, 2017, 4:04 p.m.

Even the best of colleagues can sometimes be annoying. And of course, sometimes it’s nothing to do with what they are doing or saying (or not doing or saying) but entirely to do with your own state of mind at the time. But not always. Sometimes you feel you have every right to be annoyed.


Welcoming a new colleague

Posted: March 8, 2017, 5:11 p.m.

The first few days in a new job are a golden opportunity. And the way you welcome a new team member has a massive impact on how the new starter feels.


When was the last time someone let you down?

Posted: Feb. 1, 2017, 6 a.m.

When was the last time someone let you down? What impact did it have on you? And how did you feel? Knowing what to say when someone breaks a commitment to you, not only helps you to feel better but also prevents it happening again.


What To Say When Your Boss Gives You Too Much To Do

Posted: Jan. 4, 2017, 1:06 p.m.

Start 2017 with a new approach. Resolve to be in control of how you feel when under pressure. Having lots to do at work can be a good thing but when your boss keeps landing more and more on your desk, it can become overwhelming.


What To Say When You Open Your Secret Santa Gift - Seven Lessons

Posted: Dec. 1, 2016, 6 a.m.

You know the feeling. You are all gathered together at your works Christmas ‘do’ and each of you takes it in turn to open your Secret Santa gift…


Someone in your team not doing their job properly?

Posted: Nov. 1, 2016, 3:11 p.m.

Someone in your team not doing their job properly?
When you’re managing a poor performer, you must act.


Do people disturb you when you are really busy?

Posted: Oct. 12, 2016, 12:51 p.m.

Do people disturb you when you are really busy? Here’s how to deal with interruptions without causing offence.


Starting a new job? Here’s how to make a great first impression

Posted: Sept. 1, 2016, 7 a.m.

My daughter started her first full-time post-graduation job this week. And my niece starts at a new sixth form college later this month. So I’ve sent them both a link to our video, ‘What To Say When You Are New On The Job’ and decided to make this our featured video for September.

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